1. Introduction

The present document contains the Conditions regulating the sale of products on this website uk.otostick.com by ZUREGO LIMITED (The Company”) with VAT: GB 131 638 626, and based at PO Box 5973, SHEFFIELD, S6 9GT, UK.

Before placing an order, please read these Conditions carefully. If you disagree with these Conditions, do not place an order.

As these Sales Conditions may be modified at any time, you should read them prior to placing each new order. Should you have any questions about these Sales Conditions or wish to make a claim, contact us through our Customer Services Dept., by sending an email to uk@otostick.com or by calling the following number: +44 (0)1625 262 361

  1. Use of our website

uk.otostick.com is a website where you can purchase our cosmetic ear correctors. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By clicking the “I accept the sales conditions” box, you are stating that you are making a purchase with a payment obligation and you have read and unreservedly accept the present Sales Conditions, most specifically the following:

  • The website pertaining to Innovaciones Disras S.L. is a generalist and intended for private individuals over the age of 18.
  • You undertake to provide us with your email address, postal address and/or other contact details if you register or place an order.
  • Remember, if you do not provide all the necessary information, we will not be able to process your order. In any case, prior to confirming your order, you must confirm you accept the present Conditions by clicking on the “I accept the sales conditions” box.

The user

Anyone accessing, browsing and using www.uk.otostick.com automatically becomes a User. Upon starting to browse the Website, the User accepts all the Terms and Conditions herein established (including later modifications), notwithstanding the application of the corresponding mandatory legal provisions for each case.

The User accepts their responsibility to use www.uk.otostick.com suitably. This responsibility covers:

  • Using www.uk.otostick.com properly for consultations and legally binding product purchases.
  • Not making any false/fraudulent purchase. If ZUREGO LIMITED considers any operation to be of this nature, it may be cancelled and the information passed onto the relevant authorities.
  • Provide true and accurate data.

International data transfer

An international data transfer occurs when the personal data are processed by a controller or administrator located outside the European Economic Area (countries in the European Union, Iceland, Liechtenstein and Norway), for which purpose they are sent to a third country or international organization outside this territory.

  1. Legal Basis

Law 3/2014, dated 27 March, which modified the Revised Text of the General Law on Consumer and User Protection and other complementary Acts, approved by Royal Legislative Decree 1/2007, dated 16 November, adapts Spanish legislation to the provisions of Directive 2011/83/EU, dated 25 October, on consumer rights, which supersedes Directives 85/577/EEC and LSSICE 34/2002 regulating our internet activity and Data Protection legislation (OL 3/2018, dated 5 December, on Data Protection and Guaranteed Digital Rights; and Regulation [EU] 2016/679, dated 27 April, on the protection of physical persons in the matter of the processing and free circulation of personal data).

  1. Service Availability

The articles offered through this Website will be available in UK.

The website may also offer a list of retailers in UK where our products can be found.

  1. How to place an order

Purchasing from this website is convenient and easy. Once you have chosen the article you wish to buy, click on it and select the number of articles you want.

Having done this, click on the “Go to payment” option, then on the “Purchase” option, before providing the delivery details and accessing payment options.

To make a purchase, you need to provide billing and delivery details, which will be added to our database in order to process the order and facilitate any future purchases made through this Website.

The personal data provided by our users will be processed in accordance with the provisions of our Privacy Policy

The user can at any time access the personal data provided and information on orders placed. ZUREGO LIMITED would like to remind users that the personal data given must be accurate to avoid any confusion or incidents when the purchase article(s) is/are sent.

  1. Acceptance of service and confirmation of order receipt

Acceptance of the purchase is achieved by clicking on the “Go to payment” box. Here, you should:

  • Give the billing and delivery details so we can process your order;
  • Choose the delivery method;
  • Once you have checked your order, accept the Sales Conditions by clicking on the corresponding box and then click on the “Go to payment” option.
  • Choose the payment method

If you are paying by card or PayPal, you will be redirected to the secure area for our payment processor or PayPal (depending on the payment method chosen) to make yourpayment.
Once you have accepted the purchase and made the payment, you will receive an email with an identification code to track your order.

However, remember that all orders are subject to product availability, as noted in the section below, and, in particular, compliance with the conditions detailed in Section 2.

The Customer bears full responsibility for choosing the product and its adaptation to their needs. ZUREGO LIMITED is not liable for this matter. Should the Customer require further or complementary information about product characteristics or use, then this can be requested from the Company. Having already been informed about the products sold by the Company and having verified and being satisfied by the requirements determined by this latter, the Customer is then responsible for the order. At no point is the Company liable for direct or indirect damage of any kind that may arise from misuse or not being able to use the product sold.

ZUREGO LIMITED is a UK company and as such trades under UK legislation, which is applicable to all our shipments.

  1. Validity of offers and product availability

Product offers are valid while they remain on the uk.otostick.com Website unless a specific period is determined (as is the case of promotional offers for specific dates).

In any case, all products are subject to availability. If there are supply or stock issues, you will be informed (via your contact details) of the lack of availability and we will proceed to immediately reimburse the amount you have paid or offer you a product with similar characteristics.

  1. Delivery and Shipping Costs

UK Mainland – Express.

(Important: This service will be delivered Monday to Friday Only – Orders placed after 1.30pm Thursday will be delivered the following Monday)

Next working day delivery (Monday to Friday only) to UK Mainland addresses only via DPD next day service (for orders received by 1.30pm. Excludes postcodes listed in next paragraph).

  1. Ireland, Scottish Highlands/Islands, IoM, IoW – Express. 
    N. Ireland, Scottish Highlands/Islands, Isle of Man and Isle of Wight addresses can select 2-3 day DPD delivery. Applies to the following postcode areas: 
    AB31 – AB38 
    AB41 – AB56 
    BT (all) 
    FK17 – FK21 
    HS1 – HS9 
    IM (all) 
    IV1 – IV63 
    KA27 – KA28 
    KW0 – KW17 
    PA20 – PA78 
    PH15 – PH50 
    PO31 – PO41 
    ZE1 – ZE3

Standard Delivery 
Standard UK Delivery is by Royal Mail 1st Class “Signed For” service to all UK postcodes. Deliveries normally take 1 to 5 days.

International Shipping* 
International delivery is by Royal Mail International Tracked/Signed service to all non-UK addresses. Deliveries normally take 1-3 weeks depending on country, but can be longer depending on your local postal service.

*Selected countries only. Please accept our apologies if we are unable to ship to your country.

All orders are shipped within 1 working day of receipt (Working days are Monday-Friday, excluding National Holidays). Orders received before 1.30pm UK time Monday to Friday will normally be shipped same working day, next working day if after 1.30pm.

If your order has not arrived within the expected time, please contact us at uk@otostick.com.

Cancellation or modification:

The order may be cancelled, changed or modified free of charge if the order has not yet been processed and/or despatched..


The delivery address lies outside our coverage area.

The delivery address has been altered or is untraceable due to natural disasters such as floods, earthquakes, etc. or cadastral reasons. The procedure in this case is to contact us to provide a new temporary address.

There have been various attempts to find the customer and delivery has proven impossible. In this case, all product costs are returned upon the parcel returning to our company.

The quantity requested surpasses the maximum dimensions and volume for the transport company to handle comfortably.

Product not in stock:

Should an item be out of stock or momentarily unavailable, the Company will contact the Customer immediately and provide a new delivery schedule or, should it prove impossible to provide said product, cancel it.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (such as our order number or a payment receipt).

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zurego.com.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at uk@otostick.com and send your item to: Zurego Limited, PO Box 5973, Sheffield, S6 9GT, United Kingdom.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Zurego Limited, PO Box 5973, Sheffield, S6 9GT, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please retain proof of shipping or postage for any returned items. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Abandonment or rejection of goods by client in the destination country:

If goods are not accepted or withdrawn from Customs installations in the destination country because the client refuses to pay the taxes or fees that certain countries apply to imported foreign goods and the Company is asked to return the cost of the purchase made, the company will make the corresponding refund, having first discounted transport costs for delivery of the goods to and from their destination, within a maximum period of 15 days from the goods being received at the Company

Reimbursement due to breakage, defective goods or deficiency:

Once the reimbursement is accepted, the client will send the product to our facilities. After receiving and checking the state of our products, we will refund the amount corresponding to the price paid at purchase. In the event of exchanges, the product is always replaced with an identical article (or reference). Only the first delivery will be invoiced; the Company will meet the costs corresponding to the new delivery. Should you wish to receive a different article, the costs for the returns and new delivery will not be met by the Company.

Reimbursement due to an incorrect product:

if your order contains the wrong item, The Company, will correct the mistake immediately. The correct product will be dispatched post haste so the courier service can collect and replace the incorrect product. The Company will meet all costs to collect the incorrect product and deliver the item corresponding to the order placed.

Failed deliveries:

If you are not present at the delivery address given, the delivery service will leave a note. Then, you can contact them to programmed a new delivery date/time.

Should your parcel be returned to our store, we can send it back; the cost of this second delivery will be met by the Customer.

  1. Price & Payment
9.1 Prices

The prices given on the product lists are in £GBP (Pounds Sterling)  and taxes included.

The total cost, including fees and delivery costs, are given in the purchase summary.

We must inform you that we are not liable for fees or customs duties that some countries apply to foreign shipments.

The Company. reserves the right to modify its prices at any time and is committed to applying the current rate at the time of the Customer’s order.

9.2 Payment Methods

Payment method

  • Debit/Credit card
  • PayPal
  • Apple Pay
  • Google Pay
  • Shopify Pay

Reimbursement method

Debit/Credit card. To the same card, 3 to 5 business days (may take longer depending on your bank)

PayPal, 5 business days

9.3 Secure Payment Process

Data are transferred in an encrypted form using SSL Protocol. If you pay by card, after clicking on the corresponding payment box, you are redirected to a secure page pertaining to the banking organisation we work with where you will be asked for your card details (card no., holder, expiry date and CVV). With the details entered, the operation will be sent to your bank which will validate the authenticity of the operation.

Once there is bank confirmation, the card is charged for the transaction. Without confirmation, the order is cancelled. In either case, you will be informed of the result. By making a card payment, you are confirming it is your card.

  1. Customer Service

To ensure the convenience of your purchase, should there be any doubt, please contact our customer service:

By sending an email to uk@otostick.com

By calling +44 (0)1625 262 361

  1. Warranties

There is a legally-designated warranty on the products from the delivery data against faulty design. Should you report an incident and return the product to us, it will be analysed and should it prove faulty, it will be replaced.

  1. Modification of Data and Deregistering

At any time prior to confirming an order, you can alter your personal details. Once the order is confirmed, you may modify the data provided for said order by contact us by email uk@otostick.com or by calling: +44 (0)1625 262 361

Remember that at any time you may exercise your rights to access, rectify, cancel and/or oppose through your Customer account or by sending an email to: uk@otostick.com

  1. Safety

The company and Innovaciones Disras SL applies SSL protocol to ensure the privacy of any data you have sent.

  1. Severability

Were any of the present conditions or provisions considered invalid, illegal or unenforceable to any extent by the relevant authority, they shall be separated from the remaining conditions and provisions which will remain valid to the extent so permitted by the Law.

  1. European Consumer Regulations

Please be aware that the European Commission has created the first Europe-wide platform for online commerce conflict resolution under the umbrella of the recent General Law on Consumer and User Protection. Thus, as we run an online sales platform, we must inform our users of the existence of an alternative online conflict resolution platform.

In order to use this conflict resolution platform, the user should click on the following link: http://ec.europa.eu/odr

  1. Dispute Resolution

Should any dispute arise, the parties will have the option to resolve the issue amicably. If no extra-judicial agreement is reached, the Tribunal appropriate to resolve these disputes shall be the Tribunals of Don Benito (Badajoz, Spain).

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